Last Updated: September 10, 2026

Icon Containers understands that plans can change and that customers need to know what happens if an order is canceled, returned, damaged, or incorrect.

This policy explains the cancellation, return, and refund terms that apply to purchases from Icon Containers.

Order Cancellations

Orders canceled before delivery has been scheduled are eligible for a full refund, less any non-refundable payment processing fees that have already been incurred.

Once delivery has been scheduled, a cancellation or restocking fee may apply to cover trucking, scheduling, administrative, or other costs already incurred in preparing the order for delivery.

Returns

Returns require prior written approval from Icon Containers.

A return request must be submitted within 7 days of delivery.

To be eligible for an approved return:

• The container must be in the same condition in which it was delivered.

• The container must remain accessible for pickup.

• The customer must not have made unauthorized modifications or alterations to the container.

• The return must be approved by Icon Containers before transportation is arranged.

Customers are responsible for return transportation or shipping costs unless the return is the result of an error by Icon Containers.

Additional charges may apply when special equipment, additional transportation, or unusual site conditions are involved in retrieving a returned container.

Damaged or Incorrect Orders

If a container arrives damaged beyond its represented condition or the wrong container is delivered, notify Icon Containers within 24 hours of delivery.

Please provide photographs and a description of the issue so the situation can be reviewed.

If Icon Containers determines that the product was damaged during delivery or that an incorrect product was supplied, Icon Containers will work with the customer to determine the appropriate resolution.

Custom and Modified Containers

Containers that have been customized, modified, fabricated, painted, or otherwise altered at the customer’s request are non-returnable unless Icon Containers determines that an error was made in completing the agreed-upon work.

Condition of Returned Containers

Returned containers must remain in substantially the same condition in which they were delivered.

Icon Containers reserves the right to reduce or deny a refund when a container has been damaged, altered, modified, used in a manner that materially changes its condition, or made inaccessible for normal retrieval.

Refund Processing

Approved refunds will be issued to the original payment method.

Once an approved returned container has been received and inspected, refunds are generally processed within 5 to 10 business days.

The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank, card issuer, or payment provider.

Non-refundable payment processing fees or other previously disclosed charges may be deducted when applicable.

Questions or Return Requests

To request a cancellation, return, or report a damaged or incorrect container, contact Icon Containers using the contact information provided on this website.

Please include the customer’s name, order information, delivery address, and a description of the request or issue.